Studio SB Terms and Conditions

Please read through the following terms and conditions thoroughly before signing up for our packages and classes. When you sign up, you agree to the following terms and conditions.

Payments for classes must be made prior to booking. We generally require at least two clients for a class to operate. If there are less than two, we will contact you to let you know if the class will be cancelled. Classes will be credited back to your account in this event.

Cancellations outside of 24 hours of a class start time will have the client’s class credited back to them.
Cancellations inside 24 hours or an absence without cancellation will see the client forfeit that class without the client being credited back for their payment.
We reserve the right to restrict clients from attending a class for safety reasons or if there has been no medical clearance after a medical procedure or injury or special need.

Class packs are valid from the first class booked until the expiry date as specified by the type of pack purchased (14 days, monthly, three months, six months, yearly)

Extensions of packs can only be given for medical reasons. A Doctor or registered health care provider must provide a medical certificate for the pack to be frozen during injury/diagnosis and will then be extended when the client is fit to return to exercise.

Studio SB has the right to terminate a clients account in the event of inappropriate, offensive, or illegal behaviour which occurs on our premises or is directed at other clients or our staff.

In the event of sickness, a late cancel will be forfeited on the presentation of a valid medical certificate form a doctor within 24 hours. Forfeits of late cancellations are only to be made in these circumstances.
The studio is able to extend your pack in the event that you require compassionate leave.

If a class is full, Clients are welcome to come to the studio to claim a spot in the class in the event of a no show or late cancellation.

INTRO PACKS
These packs are available to only new/first time clients of our studio. This pack can be purchased once only and is non-refundable and non-transferable. The pass will activate from the first day of your booking and all classes must be used within 14 days. No extensions will be given on these packs.
Clients who purchase the pack more than once will be charged any additional class costs they may have incurred.

5, 10 and TERM PACKS
These packs will activate form the clients first booking and operate over the specified time frame.
If you require a freeze for more than 7 days on your pass, please contact the studio in advance.

If the client late cancels; within 24 hours of a class/booking, or fails to show up to a class, the client will be charged a late cancellation fee of $20 which will be processed automatically via the stored credit card 24 hours after the class.
If the clients credit card details are incorrect in the Acuity system, the clients purchased pack will be frozen until the correct details have been entered.

If the client provides more than 24 hours’ notice of their unattendance to a class a refund may be issued by the studio for that instance, on a pro-rata basis of the clients payment.

Purchased packs are not able to be forfeited, refunded, or transferred.

GIFT VOUCHERS
Gift cards can be used to purchase goods or classes at PERFORM PILATES.
Gift cards are non-and non-refundable.
All purchases are final and in accordance with the Australian Competition and Consumer Commission